Empty l;ocker space 6-5-26
Having spent a fortune on her Amex card we became entitled to a companion voucher on BA and whilst they have made these less attractive and usable over the years they do enable an almost free flight to European destinations so when it arrived last year we determined that we would visit Lyon. Hotel booked, Restaurants booked and hopefully a few pleasant days would ensue, which looked even better when a previously unavailable dining location re-opened bookings to co-incide with our time in the City. All good news.
Off to Heathrow and as usual into a pod from the pod parking to the terminal. Convenient even if a little expensive and of course our second trip using this route in a short time.
We have both packed with two cabin bags – Jackie with her new cabin bag as acquired in Den Haag and me with a black case I had for short trips at work. We also have a second bag all in accordance with BA guidance. At the gate we are minding our own business when a BA employee asks to see our boarding passes and then tells us that our bags are going in the hold. He had walked around the waiting passengers and we were the only ones he approached. Apparently the plane was full and the luggage had to go in the hold. When we pointed out that this was not right we were told we would be offloaded and could not fly. There was none of the usual – can you help us please or any politeness – it was his way or the highway. The lack of customer awareness was unbelievable.
So at Lyon I checked the overhead locker – it was completely empty. In other overhead lockers we could see cases with luggage labels indicating they were destined for the hold. Put simply there was no need for it. One bag each would have gone in the overhead and the other one under the seat in front. It was handled so badly that it put us off completely – this is not the BA that once claimed to be the world’s favourite airline.
The next nightmare is border control. They have three open booths (of 6), no-one is managing the queue and it takes two hours, no seats, no water and no-one keen on actually welcoming us to the country. No instructions on how to use the electronic gates or even information on if they could be used (as we registered on the new system entering the Netherlands). When we do reach the border person she and her adjacent colleague are discussing the next night out and Jackie is pretty sure she does not even look at her to compare the photo taken. Absolutely awful.
Rhone Express 6-5-26
The airport is adjacent to the TGV station to which we walk. On the far side of the station is a platform for the “tram” known as the Rhone Express into Lyon which terminates adjacent to the main station and also our hotel as Jackie wanted a short walk from tram stop to the hotel – which is just as well as it actually raining at this point.
Now I can offer some advice. Nothing wrong with the hotel. However the area on this side of the station is less than attractive. We wander around some adjacent streets in the hope of a little bar or similar but nothing appeals and at one point there are some less than welcome drunks lying in the street. Not appealing at all. To save going out again we cancel the restaurant booking this evening and decide to eat in the hotel. The wine is good even if the food is slightly lacking.
In summary not a good start to this particular trip.